Terms & Conditions
NEW.LZX LLC
Website: https://www.newlzxllc.com/
Last Updated: October 23, 2026
1. Introduction
Welcome to NEW.LZX LLC. These Terms & Conditions govern your access to and use of our website, including the purchase of products offered through our online store.
By accessing or using our website, or placing an order, you agree to these Terms & Conditions and our applicable policies.
If you do not agree with these terms, please discontinue using the website.
Nothing in these Terms & Conditions limits any consumer rights that cannot lawfully be waived.
2. Products and Services
NEW.LZX LLC operates an online retail business offering clothing, footwear, handbags, and fashion accessories.
We strive to provide accurate product descriptions, photographs, prices, sizes, materials, and availability information.
Product colors and appearance may vary slightly depending on lighting, photography, and individual device display settings.
Customers are encouraged to review product descriptions, measurements, and available options before purchasing.
We reserve the right to correct product information, availability, and pricing errors, subject to applicable law.
3. Orders and Payments
All product prices are displayed in U.S. dollars (USD) unless otherwise stated.
Customers must provide accurate billing, shipping, and contact information when placing an order.
Orders are subject to payment confirmation and product availability.
When electronic payment services are available, payments are processed through authorized payment service providers.
NEW.LZX LLC does not require customers to provide payment card information through email.
We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or material pricing errors, subject to applicable law.
If a paid order is canceled, any refund due will be issued to the original payment method in accordance with applicable law.
4. Shipping and Delivery
All products sold by NEW.LZX LLC are shipped from our self-managed fulfillment location in California, United States.
Our company independently manages inventory storage, order processing, packaging, and shipping.
We do not currently use third-party fulfillment service providers.
Shipping Destinations
We offer shipping throughout the United States, including:
- The 48 contiguous states
- Alaska
- Hawaii
- Puerto Rico
- Other eligible U.S. territories
Shipping availability is subject to carrier service coverage and valid delivery addresses.
We currently do not offer international shipping outside the United States and eligible U.S. territories.
Free Shipping
NEW.LZX LLC offers free standard shipping on all eligible U.S. orders.
There is no minimum purchase requirement.
Standard shipping charges are $0.00.
Any applicable sales taxes will be calculated and displayed during checkout.
Delivery Time
Estimated delivery within the 48 contiguous United States is 3–7 business days after placing an order.
This estimate includes order processing and shipping time.
Orders shipped to Alaska, Hawaii, and eligible U.S. territories may require additional transit time.
Business days exclude weekends and U.S. federal holidays.
Delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier operations, holidays, or other circumstances beyond our reasonable control.
Once an order has shipped, tracking information will be provided when available.
For additional details, please review our Shipping & Returns Policy:
https://www.newlzxllc.com/shipping-returns/
5. Returns, Refunds, and Exchanges
14-Day Return Policy
Customers may request a return of eligible merchandise within 14 calendar days after receiving their order.
To qualify for a standard return:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags, packaging, and accessories must be included when applicable.
- Proof of purchase or an order number must be provided.
- The return request must be submitted within 14 calendar days of delivery.
To initiate a return, customers should contact:
Customers should obtain return instructions before sending merchandise back.
Return Shipping Costs
For returns unrelated to product defects or errors made by NEW.LZX LLC, customers are responsible for return shipping costs.
Examples include changes of mind, personal preferences, or incorrect sizes selected by the customer.
If a product arrives damaged, defective, or incorrect due to an error attributable to NEW.LZX LLC, we will review the issue and provide an appropriate resolution.
For verified product defects or fulfillment errors attributable to our company, we will cover reasonable return shipping costs when a return is required.
Refunds
Once returned merchandise has been received and inspected, customers will be notified whether the refund has been approved.
Approved refunds will be issued to the original payment method.
The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
For eligible standard returns, refunds generally cover the returned product’s purchase price, subject to applicable law.
Customer-paid return shipping costs for non-defective merchandise are generally non-refundable.
Exchanges
Exchanges are subject to product availability.
Customers who wish to exchange an eligible item for another size or color should contact customer support within 14 calendar days of delivery.
For complete eligibility requirements, return instructions, and refund procedures, please review our Shipping & Returns Policy.
Nothing in these terms limits rights or remedies provided by applicable consumer protection laws.
6. Product Availability
Product availability may change without notice.
We make reasonable efforts to keep product inventory and availability information accurate.
If an ordered product becomes unavailable after purchase, we will contact the customer to explain the available options.
These options may include a replacement product, order cancellation, or an applicable refund.
We will not substitute a materially different product without the customer’s agreement.
7. Customer Responsibilities
Customers agree to use our website lawfully and provide accurate information when placing orders.
Customers must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt unauthorized access to website systems or customer accounts.
- Interfere with website security or normal operations.
- Submit false or misleading order information.
- Violate applicable laws or the rights of other users.
We may take reasonable action to protect our website, customers, and business from fraudulent or unlawful activities.
8. Intellectual Property
Website content, including original text, logos, graphics, photographs, and other materials owned by NEW.LZX LLC, is protected by applicable intellectual property laws.
Third-party trademarks, brand names, and content remain the property of their respective owners.
Nothing on our website grants customers ownership of intellectual property belonging to NEW.LZX LLC or third parties.
Website content may not be reproduced, redistributed, or commercially exploited without appropriate authorization, except as permitted by applicable law.
9. Customer Reviews
Customers may be able to submit product reviews, ratings, or other content through our website.
Reviews should reflect genuine customer experiences and must not contain unlawful, fraudulent, misleading, abusive, or infringing material.
We may moderate or remove content that violates these Terms & Conditions or applicable law.
We do not require customers to provide positive reviews as a condition of receiving ordinary customer support.
10. Privacy and Security
NEW.LZX LLC respects customer privacy and takes reasonable measures to protect personal information.
Personal information collected through our website may include contact details, shipping addresses, billing information, and order-related information.
Such information is handled in accordance with our Privacy Policy and applicable privacy laws.
When available, payment transactions are handled through authorized third-party payment service providers.
Customers should review our Privacy Policy for further information about the collection, use, and protection of personal information.
11. Third-Party Links and Services
Our website may contain links to third-party websites or services.
These third-party websites operate independently and may have their own terms, privacy policies, and security practices.
NEW.LZX LLC does not control third-party websites and is not responsible for their independent content or practices, except where responsibility is imposed by applicable law.
Customers are encouraged to review the applicable terms and policies before using third-party services.
12. Website Availability
We strive to maintain a reliable, secure, and accessible online shopping experience.
However, temporary website interruptions may occur due to maintenance, technical problems, service provider interruptions, or circumstances beyond our reasonable control.
We may update, maintain, or modify website features as necessary.
Nothing in this section limits any rights or remedies customers may have under applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, NEW.LZX LLC is not responsible for indirect or consequential losses arising solely from the use of our website.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded.
These terms do not eliminate customers’ statutory rights relating to defective products, inaccurate descriptions, refunds, or other protections required by applicable law.
14. Changes to These Terms
NEW.LZX LLC may update these Terms & Conditions from time to time to reflect changes in business operations, website functionality, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will not retroactively remove rights or protections that customers have under applicable law.
Customers are encouraged to review this page periodically.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of the State of California and the United States.
Mandatory consumer protection laws and other non-waivable rights applicable to a customer’s purchase will continue to apply.
Nothing in this section prevents customers from exercising rights available under applicable law.
16. Contact Information
If you have questions regarding these Terms & Conditions, products, orders, payments, shipping, returns, or refunds, please contact us.
Business Name: NEW.LZX LLC
Business Address: 16060 Mateo Street, San Leandro, CA 94578, United States
Website: https://www.newlzxllc.com/
Customer Support Email: zexian1996@gmail.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
We are committed to responding to customer inquiries and providing assistance with our products and services.
Thank you for shopping with NEW.LZX LLC.