Shipping & Returns Policy
NEW.LZX LLC
Last Updated: October 23, 2026
At NEW.LZX LLC, we are committed to providing a reliable and transparent shopping experience. We strive to ensure that every order is processed carefully, shipped efficiently, and supported by clear return and refund procedures.
Please review our Shipping & Returns Policy before placing an order.
1. Shipping Origin
All products sold by NEW.LZX LLC are shipped from our self-managed fulfillment location in California, United States.
Our company independently manages inventory storage, order processing, packaging, and shipping.
We do not currently use third-party fulfillment service providers.
2. Shipping Destinations
NEW.LZX LLC offers shipping throughout the United States, including:
- The 48 contiguous states
- Alaska
- Hawaii
- Puerto Rico
- Other eligible U.S. territories
Shipping availability is subject to carrier service coverage and valid delivery addresses.
We currently do not offer international shipping outside the United States and eligible U.S. territories.
3. Free Shipping
We offer FREE standard shipping on all orders throughout the United States, including Alaska, Hawaii, and eligible U.S. territories.
- No minimum purchase requirement
- No standard shipping fee
- Shipping charges: $0.00
Any applicable sales taxes will be calculated and displayed during checkout.
4. Order Processing and Delivery Time
Orders are processed after successful payment confirmation.
Estimated Delivery Time: 3–7 business days after placing an order within the contiguous United States.
This estimated delivery period includes order processing and shipping time.
For Alaska, Hawaii, and U.S. territories, delivery may take longer depending on the destination and carrier availability.
Business days exclude Saturdays, Sundays, and U.S. federal holidays.
Delivery estimates are not guaranteed. Delays may occasionally occur due to weather, carrier operations, holidays, or other circumstances beyond our reasonable control.
5. Order Confirmation and Tracking
After placing an order, customers will receive an order confirmation email at the email address provided during checkout.
Once an order has shipped, tracking information will be provided when available.
Customers may use their tracking number to monitor shipment progress through the shipping carrier.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to correct shipping information before an order is dispatched.
However, address changes cannot be guaranteed once a package has been shipped.
If a package is returned because of an incorrect or incomplete address, please contact our customer support team for assistance.
7. Return Policy — 14 Days
We accept eligible return requests made within 14 calendar days after the customer receives the order.
To qualify for a standard return, the following conditions must be met:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags, packaging, and accessories must be included when applicable.
- The customer must provide an order number or proof of purchase.
- The return request must be submitted within 14 calendar days of delivery.
To initiate a return, please email:
Include your order number, the item you wish to return, and the reason for the return.
Our customer support team will review your request and provide further instructions.
Please contact us before sending any products back to ensure that your return is directed to the correct location.
8. Return Shipping Costs
Returns for Personal Reasons
For returns unrelated to product defects or errors made by NEW.LZX LLC, the customer is responsible for return shipping costs.
Examples include:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
- No longer needing the product
Customers are responsible for arranging and paying for return shipping in these circumstances.
Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, NEW.LZX LLC will review the issue and provide an appropriate resolution.
For verified product defects or fulfillment errors attributable to our company, we will cover reasonable return shipping costs when a return is required.
9. Damaged or Incorrect Orders
We recommend inspecting your order upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us promptly at:
Please provide:
- Your order number
- A description of the problem
- Photographs of the affected item and packaging, if available
After reviewing the information, we will work with you to determine an appropriate solution, which may include a replacement, return, or refund.
Nothing in this policy limits remedies required under applicable law.
10. Refund Policy
Once a returned product has been received and inspected, we will notify the customer whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds may take additional time to appear in the customer’s account depending on the bank, credit card issuer, or payment provider.
For eligible standard returns, refunds generally cover the returned product’s purchase price, subject to applicable law.
Return shipping costs paid by customers for non-defective items are generally non-refundable.
11. Exchanges
Customers who wish to exchange an eligible item for another size or color should contact our customer support team within 14 calendar days of delivery.
Exchanges are subject to product availability.
If the requested replacement is unavailable, our customer support team will explain the available return or refund options.
Return shipping costs for exchanges requested for personal reasons are the customer’s responsibility unless otherwise required by law.
12. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.
Once an order has shipped, cancellation may no longer be possible.
Customers may request a return after delivery in accordance with the applicable return policy.
13. Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact our customer support team.
We will assist in reviewing the shipment status and coordinating with the shipping carrier when appropriate.
Any applicable refund, replacement, or other remedy will be handled based on the circumstances and applicable consumer protection laws.
14. Customer Support
If you have questions regarding shipping, delivery, returns, exchanges, or refunds, please contact us.
Business Name: NEW.LZX LLC
Business Address: 16060 Mateo Street, San Leandro, CA 94578, United States
Customer Support Email: zexian1996@gmail.com
Website: https://www.newlzxllc.com/
Shipping Origin: California, United States
We are committed to assisting customers with questions or concerns related to their orders.
15. Policy Updates
NEW.LZX LLC reserves the right to update this Shipping & Returns Policy as necessary to reflect changes in our business operations, shipping arrangements, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Changes will not retroactively reduce any non-waivable rights or protections applicable to orders already placed.
Thank you for shopping with NEW.LZX LLC. We appreciate your trust and support.